Frequently Asked Questions

Shipping

Q: How much is shipping and how long does it take?
A: Shipping is a flat rate of $5.00. Orders are typically delivered within 3–5 business days. Please double-check your shipping address at checkout to avoid delays. Once your order ships, you’ll receive a tracking number for updates and delivery status.

Contact

Q: How may I contact J Nachelle Beauty?
A: We’re happy to assist you! You may reach us through any of the following methods:

• Contact Us page on our website
• Website chat feature
• Instagram DM: @jnachellebeauty
• Facebook Messenger: J. Nachelle Beauty
• Email: contact@jnachellebeauty.com
• Text: 302-393-5654

We aim to respond as quickly as possible during business hours.

Lash Care

Q: How do I care for my strip lashes?
A: To extend the life of your lashes:

1. Gently remove the lashes from your eyes after wear.

2. Carefully remove excess glue from the lash band using tweezers — avoid pulling on the band to prevent damage.

3. Lightly brush lashes with a spoolie if needed.

4. Store them back in their original packaging to protect them from dust, debris, and loss.

With proper care, your lashes can be reused multiple times.